Subject: Technical Issues: Missing Certificate & Cross-Device Progress Syncing
Dear GSMA Capacity Building Team,
I am writing regarding a couple of technical issues I encountered with the Mobile Technology for Humanitarian Emergencies course.
1. Missing Certificate (Progress 100%)
My student dashboard explicitly shows Progress: 100% for this course, and I have completed all required activities, including the quizzes and feedback survey. However, the completion certificate has not been generated and remains unavailable for download. Could you please manually trigger or issue the certificate for my account?
My student dashboard explicitly shows Progress: 100% for this course, and I have completed all required activities, including the quizzes and feedback survey. However, the completion certificate has not been generated and remains unavailable for download. Could you please manually trigger or issue the certificate for my account?
2. Cross-Device Progress Syncing Issue
Additionally, I noticed a progress tracking bug when switching devices. Whenever I finished reading a specific section on my computer and then attempted to continue the course on my iPhone, the platform failed to sync my real-time progress. It required me to restart that entire section from the beginning on my mobile device. I wanted to bring this to your technical team's attention so they can look into the platform's multi-device synchronization.
Additionally, I noticed a progress tracking bug when switching devices. Whenever I finished reading a specific section on my computer and then attempted to continue the course on my iPhone, the platform failed to sync my real-time progress. It required me to restart that entire section from the beginning on my mobile device. I wanted to bring this to your technical team's attention so they can look into the platform's multi-device synchronization.
Account Details:
- Course Name: Mobile Technology for Humanitarian Emergencies
- Account Email: [Your Registered Email]
- Student Name: [Your Name]
Thank you for your assistance in resolving these issues.
Best regards,
[Your Name]